Terms and Conditions
Terms & Conditions
Our lines are open from 1000hrs - 1600hrs tel 01733 688464 – If in the event of our lines being “closed” then please contact us via email to Sales@outdoorlivinguk.co.uk.
We will make every effort to get our products out to you within 3-5 working days. You will be notified as soon as possible once we hear from our supplier if there is to be a delay and will be given the option to cancel your order. We advise you to provide your mobile number when placing orders so we can provide you with a text alert on the delivery schedule. Same Delivery on certain items is available within a 7mile radius of PE3 8YQ, this is at the discretion of stock availability in our Peterborough warehouse, Please call to arrange this 01733 688464, Charges will apply.
Carriage is free of charge for all orders over £50. For orders less than £50 the carriage is £4.95. Price variations are subject to area charges & item charges. Higher carriage charges may apply for Ireland, Northern Ireland, Channel Islands and Scottish Highlands. Our automated system should calculate this cost prior to competition of checkout, however if this system fails a member of our team will call for further payment. We deliver 5 days a week from 0800 - 1800 hours. Some items are too large to be shipped by normal courier and will be sent via an alternative courier on a pallet, details will be advised once you have placed your order. Pallet deliveries are kerb side only and it is your responsibility thereafter. We aim to highlight any pallet deliveries within our descriptions however due to stock variations this can sometime be “inaccurate”. The company will not accept any liability for non-delivery or late delivery’s, larger items or large quantities (over 4 items) are delivered on large vehicles such as 7.5t or artic, this includes pallet deliveries. If for any reason you your address cannot accept such vehicles you need to ensure you stipulate this on your order. A failed delivery may result is a delivery cost being applied. In case of a delivery being refused or aborted on more than two occasions we reserve the right to charge for a second delivery. – Items not collected from a collection point (such as a Post office) & returned to us will incur a return postage cost of £25 per item. All goods being supplied which are regarded as large/bulky items are delivered to a kerbside address only, the driver may assist to help move the items into your location but this is at the discretion of the driver at the time of delivery.
Returns or cancellations
You have a right to cancel this contract [contract starts with competition of payment] within 7 days without giving any reason. If you wish to cancel your order you should do so in writing by post or email, however please call to insure we have received your correspondence. – Orders older than 7 days but not yet dispatched may be subjected to restocking / admin fees (25% of total order) for items “Ordered” &/or “Dispatched”. – Safe return of goods it’s at buyer’s discretions. A damaged returned item will not be processed as a returned item and thus will not qualify for a refund. – If an item is returned damaged (be it occurring in transit) we will aim to inform you of the damage ASAP however this cannot always be guaranteed. It will be the senders responsibility to reclaim their costs from there courier. We can provide images of returned damage items. Damaged returned can be sent back to the customer if a postage cost is paid. You will be responsible for any diminished value of the goods resulting from handling and other than what is necessary to establish the nature, characteristics and functioning of the goods. All our products are checked and securely packaged before despatch. When you receive your goods if there are any discrepancies, you must notify us by email at email@example.com within a reasonable time of receiving your order, 5 working days is considered a reasonable time, OutdoorLivingUK accepts no responsibility / liability for damages notified outside of this window. OutdoorLivingUK will then arrange to replace or compensate for any damaged the goods. All orders must be checked on delivery to ensure there is no damage to your purchase. We enforce a strict policy on this as these are the same conditions applied by the couriers upon OutdoorLivingUK (Parcelforce, DPD) and unless notification is received immediately, no responsibility will be accepted. For any faulty items we reserve the right to replace any broken parts or if needed a full replacement, if you choose to cancel the order then it is your responsibility to return the goods to us. Items that are “deemed faulty” / Incomplete / damaged that are no longer wanted will be treated as unwanted item and as such terms relating to “unwanted items” will supersede damaged terms. You may cancel your order and receive a full refund / credit note if we cannot achieve our quoted despatch time –This quoted time must be evident in the form of email (if longer than stipulated by standard terms) You have the right to cancel your order up until the time of despatch – items that have been “ordered in” will be subject to a admin fee even if not dispatched. Items dispatched but not yet delivered will also be subject to a returns fee of £25 per item. Once item is deemed delivered (discretion of courier) a 7 day cooling off period is implemented in which time you have the right to cancel and receive a full refund. If you decide within the 7 day cooling off period you do not want this item we will refund the goods in full but we will deduct any premium initial delivery cost. You will be liable to return the goods to us, goods must be returned in original packaging and in an unused condition and fit for purpose for resale and they must be returned within 14 days at the very latest. You will be responsible for any diminished value of the goods resulting from handling and other than what is necessary to establish the nature, characteristics and functioning of the goods. Please check carefully when placing your order as some items have a no refund policy which are subject to specific suppliers we deal with and made to order items. Your statutory rights are not affected.
Any Goods unwanted by a consumer purchased from OutdoorLivingUK can be returned within 14 days of delivery. - Unwanted items will be subjected to a 25% of total order charge. - It is the buyer’s responsibility to return the item in original packaging in original condition. Any goods "USED" cannot be returned. Items returned that fail to meet the conditions stipulated will not be refunded.
Price quoted includes V.A.T at 20%, and sales taxes (where applicable) Delivery costs are added at checkout. If there has been a pricing error we reserve the right to refuse and/or cancel your order.
Due to on-going product development and innovations we reserve the right to change or modify any items without providing prior written notification. We will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free.
We accept payment by Visa, Mastercard, Switch, Solo and Delta via this website. Payment will only be taken once the order is confirmed and you have accepted our terms. Also the payment you make online will only be processed when the goods are ready for delivery. We also accept PayPal & Amazon checkout – Use of this facility is subject to a 1.9% charge, this charge is calculated from the Total of your orders. (i.e. £95 of goods + £5 postage = £100 total order, = £1.90 charge) PayPal & Amazon checkout are regarded as convenience payment methods and as such we reserve the right to block certain accounts. If you wish to issue payment by other methods then please phone or e-mail us with the relevant details and we will contact you and make the necessary arrangements. Our payment hotline is 01733 688464 and open from 10am - 4pm, Monday to Friday.
If you have any complaints please e-mail us at firstname.lastname@example.org or contact us using the details listed on the contact page of this website. We will aim to acknowledge complaints via email within 24 hours. Postal complaints within 5 working days. When acknowledging complaints we will also advise you what steps we are taking to resolve the issue and the time-scale involved. We will do everything in our power to resolve your complaint immediately and will always keep you advised on the current position. If we deem a complaint “resolved” to the best level available then we do reserve the right so cease further communication regarding the matter.
1.1 OutdoorlivingUK warrants that the Goods will be of merchantable quality and reasonably fit for purpose for a period of 12 months from the date of delivery and OutdoorLivingUK will at its option refund the purchase price of or repair or replace free of charge any Goods which its examination confirms are defective provided: Our Customer makes a full inspection of the Goods immediately upon delivery; Our Customer notifies Outdoorlivinguk forthwith of any defects which it discovers within a reasonable time normally 5 days from delivery Our Customer has used the Goods in accordance with any instructions or recommendations of Outdoorlivinguk. The Goods have not been adjusted, altered, adapted or repaired by any party other than OutdoorlivingUK. OutdoorlivingUK shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, frost, negligence, lightning, the electrical supply, abnormal working conditions, or the introduction of any water additives or materials not supplied by OutdoorlivingUK IMPORTANT NOTICE: Pumps will only function properly if submerged in water at all times. Failure to have enough water in the sump will damage the pump and you would be liable for the full cost of the replacement item. Also during the winter months if possible it is prudent to cover your water feature or place the product in the garage to preserve the appearance. During sharp frost it is advisable not to use the water feature as the water may freeze and it will damage the pump. We also strongly recommend that the Resin water features are placed in storage during winter months, the reason for this it that if the water is frozen in the water features during a sharp frost this could cause the water feature to crack. We reserve the right to refuse a refund if the supplier/manufacturer feel the products have been mis-used or not handled correctly.
1.2. Product pictures and descriptions are designed to give an accurate view of the style of products. Most of our products come with a minimum 12 month warranty providing they are used in accordance with our instructions, this include protecting them through the winter against freezing temperatures as explained in our instructions. All lights, pumps and transformers are supplied free of charge with our water features, these are therefore not covered by warranty but we are able to sell any replacement parts which may be required. Specific purchase of Pumps / Transformers / LED lights is covered by manufacture warranty of 3 months. - Any items needed to be returned must be returned at the cost of the sender. This cost will then be reimbursed by OutdoorLivingUK upon proof of postage. OutdoorLivngUK will only reimburse postage costs up to the maximum of "Second Class Value" - Should returned items be found to be in "working condition" with no fault able to be replicated or found, Return postage costs will be passed to the original sender.
Solar Systems Warranty
1.3. All Solar Systems provided by OutdoorLivingUK are supplied with a fixed 12 month warranty. This covers against failure of components. All components must be used & stored in accordance with instructions provided, OutdoorLivingUk Reserved the right to engage with a "fault finding" and "troubleshooting" exercises with customers to asses any potential faults. Any items needed to be returned must be returned at the cost of the sender. This cost will then be reimbursed by OutdoorLivingUK upon proof of postage. OutdoorLivngUK will only reimburse postage costs up to the maximum of "Second Class Value" - Should returned items be found to be in "working condition" with no fault able to be replicated or found, Return postage costs will be passed to the original sender. - Solar System warranties do not cover the following;
- Running Duration Issues ( In excess of 2 hours )
- Battery Packs
Feedback & social Media
We do take customer feedback very seriously; Feedback for product reviews is subject to revisions / approvals by in-house team. Feedback and comments left on social media platforms can be subject to removal. Constant “damaging” feedback / comments can be construed as slander / an attack towards our company and can be met with legal action. In response to any feedback left we reserve the right to discuss any “individual case” this information can contain content that can reveal the identity of individual users. We will defend our company honestly and openly in social media.
The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order. Until dispatch of goods by the seller of goods to the buyer or the buyer's acceptance in writing of any quotation of the seller (whichever shall first occur) no contract for the sale of goods shall arise. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order. We may refuse to accept an order if there has been a pricing or description error.
All information you provide us with will be treated in the strictest confidence. Your details will not be passed onto any other third party except to the courier used to deliver your goods. As part of our continued improvement programme we reserve the right to change or modify any items without giving prior notice.
OutdoorlivingUK Products Ltd
Tel: 01733 688464
VAT No: 169691651
Registration No:07807363 in England